At Saafara, we want you to be pleased with your purchase. If there is a problem with your order, please contact us so we can help.

RETURNS

Returns may be requested within 30 days of delivery.

For health, safety, and quality reasons, tea, herbs, botanical powders, food products, and other consumable products must be unopened, unused, and in their original sealed packaging to be eligible for return.

Tea or other consumable products that have been opened cannot be returned unless the product arrived damaged, defective, or incorrect.

Tea accessories and teaware may be returned within 30 days if they are unused, undamaged, and returned in their original packaging.

Proof of purchase may be required.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and photographs of the product and packaging when possible.

If the problem resulted from an error on our part, we will work with you to provide an appropriate replacement or refund.

REFUNDS

Once an approved return is received and inspected, we will notify you.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to an error by Saafara or the product arrived damaged or defective.

RETURN SHIPPING

Customers are responsible for return shipping costs for returns made because of preference, change of mind, or other reasons not caused by an error on our part.

If we shipped an incorrect item or an eligible product arrived damaged or defective, please contact us before returning it so we can provide instructions.

Do not send a return without contacting us first.

NON-RETURNABLE ITEMS

For health, safety, and quality reasons, we cannot accept returns of:

• Opened tea, herbs, botanical powders, or other consumable products
• Products with broken or removed safety seals, unless received damaged or defective
• Used tea infusers, strainers, or other teaware
• Gift cards
• Clearance or final-sale items, when identified as final sale

EXCHANGES

We replace eligible products that arrive damaged or defective or when an incorrect item was shipped.

If you would like a different product, please contact us before returning your original purchase.

INTERNATIONAL ORDERS

International customers should contact us before returning an item.

Original international shipping charges, customs duties, taxes, brokerage charges, and other import fees are generally non-refundable.

Customers are responsible for return shipping on eligible international returns unless the return results from an incorrect, damaged, or defective product.

LOST OR MISSING PACKAGES

If tracking shows that your package has not been delivered within the expected delivery period, please contact us so we can review the shipment.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, your building management, and the carrier first. Then contact us if you still need assistance.

NEED HELP?

For questions about a return, refund, damaged product, or incorrect order, please contact Saafara Customer Servicethrough our Contact Us page.

Please include your order number so we can assist you more quickly.